Shipping & Delivery
Where is my order
We will email you a tracking number once your package departs our warehouse. Tracking updates may pause during customs clearance or international transit.
If your status shows “Delivered” but you haven’t received your parcel, please check your mailbox, porch or ask neighbors first. Contact our support team with your order number if the package is still missing.
How long will it take for my order to ship?
Since all items are custom engraved parts: 
We send you an artwork proof within 1–2 business days after ordering. Production starts only after you approve the design. Jewelry parts will be shipped out within 2–4 business days after your approval. 3D printed parts will be shipped out without 7-10 business days after your approval. During holiday seasons, production and shipping may take longer.
Will I be charged duties and taxes?
We ship directly from China， Our logistics partner will handle customs clearance procedures for your package.
As the recipient, you are responsible for any import duties, VAT or customs clearance fees imposed by your local customs authority. These charges depend on your country’s tax threshold, product value and local import regulations.
We cannot predict, cover or reimburse these customs fees. We recommend checking your local import tax rules before placing your order.
Many countries have a duty-free threshold. If your order value is below this limit, no import tax will apply.
How much is shipping?
Shipping rates will automatically calculate at checkout based on your delivery country. Our logistic partner is unavailable for a small number of countries, available options will be shown before payment.
How is my order shipped?
We ship directly from China . Reliable logistic partners will handle your parcel to offer secure tracking for most destinations.
Delivery lead times vary by country:
- United States: 10–20 business days
- United Kingdom, Europe: 12–22 business days
- Canada, Australia: 14–24 business days
Please note that our logistic partner is unavailable for a small number of countries/regions. You will see available shipping options at checkout before payment. While we strive for on-time delivery, occasional delays may happen due to customs clearance, local postal disruptions or unexpected logistics issues. Full tracking information will be sent to your email once your package departs our warehouse.
Do you ship worldwide?
We ship to most countries. However, some regions are not supported by our logistic partner. Available shipping options will be displayed on the checkout page.
Why has my tracking information not updated for several days?
It is normal for tracking to stop updating while the package is crossing borders or undergoing customs inspection. This does not mean your package has stopped moving. Please wait patiently or contact us for help if there is no update for more than 14 days.