Privacy Policy

Privacy Policy

Last Updated: September 24, 2026

Lumwhisp recognizes that your business is no one else’s. Customers, visitors and users (collectively, the “Users”) who use www.lumwhisp.com (the “Site”) will have their privacy protected. To protect your privacy, Lumwhisp follows different principles in accordance with world-wide practices for customer privacy and data protection. This Privacy Policy sets out how Lumwhisp uses and protects any information that you give when you use this Site. By accessing this Site, using features of this Site and submitting information to Lumwhisp you are bound by all terms and conditions in the Terms of Use and this Privacy Policy.

INFORMATION WE COLLECT

Information you provide: When you register an account, we collect some Personal Data (that is, any information relating to an identified or identifiable natural person), such as your name, title, email address, phone number, billing information, shipping address and other similar information.

Device Identifiers: When you access the Site by or through a device, we may access, collect, monitor and/or remotely store one or more “device identifiers”. Device identifiers allow us to uniquely identify your device and are used to enhance the Service (including sending updates and information from the Service). A device identifier does not collect or share any personally identifiable information about you. A device identifier may be used in conjunction with personally identifiable information.

Analytics: When you access our Site, we may collect information (either directly or using third party services) using logging and cookies which can sometimes be correlated with Personal Information. We use this information to monitor and analyze use and interest in the Service. See the section on “Service Providers” for more detail in this respect.

Log data: As with most website and technology services delivered over the Internet, our servers automatically collect information when you access or use our Site and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Site, the purchases that you make, the products you viewed, browser type and settings, the date and time the Site was accessed, information about browser configuration and plugins, language preferences and cookie data.

Cookie Information: A cookie is a piece of text stored by a User’s web browser; they enable the browser to remember passwords, orders and preferences when visiting a website. We use cookies and similar technologies such as pixel tags and web beacons in our Site that help us collect certain usage data about you (such as your preferences and to process shopping cart items), which may become Personal Data due to direct association with you. The Site may also include cookies and similar tracking technologies of third parties, which may collect information about you via the Site and across other Sites and online services. Our use of cookies and similar technologies such as pixel tags and web beacons are generally for operational purposes, website performance purposes, enhancing functionality of the Site. We may also use such technologies for analytics and advertising, subject to your consent. Advertising cookies will only be activated if you explicitly accept marketing cookies via our consent banner. For more details about how we use these technologies, please see the section on “Service Providers” below. You may manage your cookie preferences through the consent banner presented when you first visit our Site, or through your browser settings. Please note that disabling cookies may affect certain features and functionality of the Site.

USE OF INFORMATION

Lumwhisp uses information that Lumwhisp collects for the purpose of fulfilling Lumwhisp’s contractual obligations to you, in furtherance of our legitimate interests in operating our Site and business and/or where you have consented to such usage. These are the lawful basis for the usage of your Personal Data. More specifically, Lumwhisp uses Personal Data:

  • To provide, update, maintain and protect our Site and business. This includes use of Personal Data to support delivery of the Site, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities or at your request. Lumwhisp may use your email address or phone number to send you notices (including any notices required by law, in lieu of communication by postal mail). If you correspond with Lumwhisp by email, Lumwhisp may retain the content of your email messages, your email address and our responses.
  • As required by applicable law, legal process or regulation. Lumwhisp may in certain instances be compelled by law to process your Personal Data in order to comply with a binding order. Lumwhisp will only do so to the extent reasonably required by that order.
  • To communicate with you by responding to your requests, comments and questions. If you contact Lumwhisp, Lumwhisp may use your Personal Data to respond.
  • To send emails and other communications. Lumwhisp may send you service, technical and other administrative emails, messages and other types of communications. Lumwhisp may also contact you to inform you about changes in our products, and important notices, such as security and fraud notices.
  • For billing, account management, order fulfillment, shipping and other administrative matters. We may need to contact you for invoicing, account management, shipping/delivery, customs declaration and similar reasons and we use account data to administer accounts and keep track of billing and payments.
  • To investigate and help prevent security issues and abuse.
  • For marketing purposes. Lumwhisp may also use your contact information to send you marketing messages. If you are in the EEA we will only do so if you have opted in to receive such communications. If you don’t want to receive these messages, you can opt out by following the instructions in the message.

INFORMATION SHARING AND DISCLOSURE

Lumwhisp does not rent, trade or transfer your personal information with third parties except to provide the services or products requested by you with your permission or under the following circumstances:

  • Shipping company, credit card processing company, payment service provider (such as Stripe), email service provider, customs/brokerage service provider or any other third party necessary in order to fulfill an order placed on our Site (including shipping from our warehouses in China to your destination). These third parties are prohibited from using your personal information for promotional purposes.
  • Lumwhisp shares Non-personal information for purposes of better understanding the usage of Site by Users and improving on that experience.
  • Lumwhisp reserves the right to disclose your personal information as required by law.
  • When Lumwhisp believes disclosure is necessary to protect our rights or to comply with a legal process.
  • In the event it is necessary to prevent, investigate or take action regarding unlawful, illegal or suspicious activities that violate the Terms of Use or as otherwise required by law.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Lumwhisp about Lumwhisp’s users is among the assets transferred.

RETENTION OF DATA

Lumwhisp will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws, including record-keeping and tax regulations in China and your jurisdiction), resolve disputes, and enforce our legal agreements and policies.

Lumwhisp will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Lumwhisp is based in the People’s Republic of China, and the Personal Data we collect is primarily stored and processed on servers located in China. If you are located outside China and choose to provide information to us, please note that we transfer the data, including Personal Data, to China and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Lumwhisp will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and that no transfer of your Personal Data takes place to an organization or a country unless adequate controls are in place, including with respect to the security of your data and other personal information. Without limiting the foregoing, if we transfer Personal Data originating from the European Union, the European Economic Area, the United Kingdom, or Switzerland to countries or territories not deemed adequate under applicable data protection law (including China), we ensure that appropriate safeguards are in place — such as entering into the European Union Standard Contractual Clauses (SCCs), the UK International Data Transfer Agreement, or other transfer mechanisms recognized under applicable law. Where required by the Personal Information Protection Law of the People’s Republic of China (PIPL) and other applicable Chinese laws and regulations, we complete the necessary security assessment, standard contract filing, or certification procedures before transferring personal information outside China.

YOUR DATA PROTECTION RIGHTS UNDER GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Lumwhisp aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us using the contact information set out below.

In certain circumstances, where we act as Data Controller, you have the following data protection rights:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you where we are the data controller and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following scenarios: (a) if you want us to establish the information’s accuracy; (b) where our use of the information is unlawful but you do not want us to erase it; (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

If you wish to exercise any of the rights set out above, please contact us using the contact details below.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of the other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

YOUR DATA PROTECTION RIGHTS UNDER CALIFORNIA LAW (CCPA/CPRA)

If you are a resident of California, United States, you have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

  • Right to Know and Access: You may request to know the categories of personal information we collect, the categories of sources, the business or commercial purpose for collecting or disclosing it, and the categories of third parties with whom we share it. You may also request a copy of the specific pieces of personal information we have collected about you.
  • Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions provided by law.
  • Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
  • Right to Opt-Out of Sale or Sharing: We do not “sell” personal information as that term is defined under the CCPA. To the extent we share information for cross-context behavioral advertising, you may opt out through our consent banner or your browser settings.
  • Right to Limit Use of Sensitive Personal Information: You may request that we limit the use of your sensitive personal information to that which is necessary to perform the services.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us using the contact details below. We may need to verify your identity before processing your request. You also have the right to lodge a complaint with the California Attorney General.

YOUR DATA PROTECTION RIGHTS UNDER CHINESE LAW (PIPL)

If you are located in the People’s Republic of China, in addition to the rights described above, you may exercise the rights available to you under the Personal Information Protection Law of the People’s Republic of China (PIPL), including the right to know, decide, limit or restrict the processing of your personal information, the right to access and copy your personal information, the right to correct or supplement inaccurate or incomplete personal information, the right to deletion of your personal information under specified circumstances, and the right to request an explanation of our personal information processing rules. You may also request a copy of your personal information and withdraw your consent at any time. To exercise these rights, please contact us using the contact details below.

CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 18.

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

PROTECTING YOUR INFORMATION

Lumwhisp implements a number of security measures to maintain the security of your personal information. These security measures are implemented both during transmission of personal information and once received. The security of your personal information is important to us. All sensitive information submitted such as credit card information is encrypted using secure layer technology (SSL/TLS). We do not store your full credit card number on our servers; payment card information is processed directly by our payment service providers (such as Stripe) in accordance with their own security standards.

THIRD PARTIES

In some instances the Site might contain links to other Sites. Lumwhisp is not responsible or liable for activities and content on third party Sites. We encourage you to read the privacy statements of third party Sites. Lumwhisp may use third-party advertising companies to serve or track ads on our Site and other Sites. Third-party advertising companies may use non-personal information about your visits to this Site or other Sites in order to provide advertising that may be of interest to you and measure advertising effectiveness.

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services (including warehousing, order fulfillment, shipping, payment processing and customer service), or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

EDIT OR DELETE ACCOUNT

If your personally identifiable information changes, or if you no longer desire to maintain an account on Lumwhisp, you may correct, update, amend, delete/remove or deactivate it by making the desired changes on your account profile page, or by contacting us.

GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to this Privacy Policy shall be submitted to the competent people’s court having jurisdiction over Lumwhisp’s principal place of business.

CHANGES TO PRIVACY POLICY

Lumwhisp may amend or update this Privacy Policy from time to time in its sole discretion. For material changes, we will provide notice by posting a prominent notice on the Site or, where we have your email address, by emailing you. The date of the latest revision is indicated at the top of this policy. We encourage you to review this page periodically.

CONTACT US

If you have any questions, comments, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Lumwhisp, No. 3201, Unit 1, Building 1, Shunmingyuan, 73-39 Pinglong West Road, Shanxia Community, Pinghu Street, Longgang District, Shenzhen City, Guangdong, China
  • Email: [email protected]