FAQ
When will my order ship?
Since all items are custom engraved parts:
We send you an artwork proof within 1–2 business days after ordering. Production starts only after you approve the design. Jewelry parts will be shipped out within 2–4 business days after your approval. 3D printed parts will be shipped out without 7-10 business days after your approval. During holiday seasons, production and shipping may take longer.
How long does delivery take?
We ship directly from China . Reliable logistic partners will handle your parcel to offer secure tracking for most destinations.
Delivery lead times vary by country:
- United States: 10–20 business days
- United Kingdom, Europe: 12–22 business days
- Canada, Australia: 14–24 business days
Please note that our logistic partner is unavailable for a small number of countries/regions. You will see available shipping options at checkout before payment. While we strive for on-time delivery, occasional delays may happen due to customs clearance, local postal disruptions or unexpected logistics issues. Full tracking information will be sent to your email once your package departs our warehouse.
Do you ship internationally?
Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the customer.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking link so you can follow your package every step of the way.
What is your return policy?
We offer a 30-day return policy on all non-customized jewelry. You can return your item within 30 days of delivery for a refund or exchange for quality issue
Can I return or exchange customized jewelry?
Customized or engraved pieces are final sale and cannot be returned or exchanged, since each one is made uniquely for you.
How do I start a return?
Email us at [email protected] with your order number and reason for return. We’ll get back to you within 1–2 business days with return instructions.
Who pays for return shipping?
Customers are responsible for return shipping unless the item arrived damaged or incorrect.
Do you offer a warranty?
Yes! Every Lumwhisp piece comes with a 90-day limited warranty from the date of delivery. This covers manufacturing defects in materials or workmanship under normal use.
What’s not covered under the warranty?
The warranty does not cover damage caused by accident, misuse, or improper care — such as exposure to water, chemicals, or physical impact.
How do I submit a warranty claim?
Email us at [email protected] with your order number and a clear photo of the issue. We’ll repair or replace your piece at no cost if it’s covered under warranty.
How should I take care of my jewelry?
- Remove it before washing hands, showering, or swimming
- Avoid lotions, perfumes, or harsh chemicals
- Store in a dry, soft pouch when not in use
Can I wear my jewelry in the shower or while swimming?
We recommend removing your jewelry before water exposure to keep it shining and avoid premature wear.
Will my jewelry tarnish?
All metals naturally react to air and moisture over time, but proper care will slow this process. Keeping your pieces dry and stored properly helps maintain their original finish.
Can I customize my jewelry?
Yes! Many of our pieces can be engraved or personalized or add your photos. The customization options will be shown on each product page.
How long do custom orders take?
Custom pieces are typically ready to ship within 3–5 business days. If your order requires additional production time, you’ll see a clear estimated shipping timeline before checkout.
What payment methods do you accept?
We accept major credit cards, PayPal, Shop Pay, and other secure payment methods available at checkout.
How can I contact Mighty Dainty?
You can reach our support team anytime at [email protected]. We usually respond within one business day.