Return Policy

Last Updated: October 06, 2026

Thank you for shopping at Lumwhisp. Please read our return policy carefully before placing your order.

1. Eligibility for Returns
You may request a return within 30 calendar days after you receive your order.
To qualify for return:
‑ Items must be unused, undamaged, and kept in original packaging.
‑ All tags and accessories must be included.
‑ Custom‑made, personalized or engraved items are NOT eligible for return, exchange or refund, unless there is a manufacturing defect.

2. Non‑returnable Items
‑ Custom personalized products
‑ Items marked final sale
‑ Products damaged due to improper use by customers

3. Return Process
If you want to return eligible goods, please contact our customer service first at [email protected].
Please provide your order number, photos of the item, and explain your return reason.
We will send you return instructions after review. Do not send back items without prior notice.

4. Return Shipping Cost
‑ If the item has quality defect or we shipped wrong items: we cover return shipping cost.
‑ If you return goods for personal reasons (change mind, do not like the item): you are responsible for return shipping fees. Original shipping cost will not be refunded.

5. Refund Processing
Once we receive and inspect your returned item, we will notify you about the refund result.
Approved refunds will be issued to your original payment method. Please allow 7‑14 business days for the fund to show in your account, depending on your payment provider.

6. Damaged or Defective Items
If you receive damaged or defective products, please contact us within 7 days of delivery with clear photos. We will offer replacement or partial / full refund according to the situation. This rule also applies to custom‑made goods with manufacturing defects.

7. Contact Us
For return‑related questions, please email: [email protected]